Effective Date: 2024-2025
At KOLN, we want you to be satisfied with your purchase. If you are not completely happy, you may be eligible for a return or exchange.
1. Return Eligibility
You can return products if:
- The item is unused, undamaged, and in original packaging.
- A return request is made within 7 days of receiving the order.
- The product is defective or incorrect due to our error.
2. Non-Returnable Items
- Custom-made, installed, or used products.
- Items damaged due to improper use.
- Discounted or clearance items.
3. Return Process
- Step 1: Contact our support team at [Insert Email/Phone] with your order details.
- Step 2: Provide clear images of the product (if damaged or incorrect).
- Step 3: Once approved, ship the product to our return address (provided upon approval).
- Step 4: After inspection, we will process the refund or exchange.
4. Refund Policy
- Refunds are issued within 7-14 business days after product inspection.
- Refunds will be credited to the original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Exchange Policy
- Exchanges are possible for same-value products.
- New orders will be shipped after receiving the returned item.
6. Damaged or Wrong Items
- If you receive a damaged or incorrect item, report it within 48 hours of delivery.
- We will cover the return shipping cost for such cases.For any return inquiries, please email [email protected] or call 03022883111